Simplifying Secret Commissions Claims

Having trouble with your loan or mortgage provider over undisclosed commissions? We’ll simplify how claims work and help you understand if you’re eligible to make one.

Which secured loan or mortgage lender did you borrow from, and when did you take out the loan?

If you’ve taken out a mortgage or secured loan from one of the lenders on our list and discovered you’ve been unknowingly paying undisclosed commissions, you have a six-year window to take action.

  • Acenden
  • GE Money
  • MAS Mortgage PLC
  • Cheshire Mortgage Corporation
  • Beacon Home Loans
  • Lancashire Mortgages
  • Platform
  • Paratus
  • I Group
  • Mortgage Express
  • SPML
  • GMAC
  • Advantage Home Loans
  • Amber Home Loans
  • Roof Top Mortgages
  • Kensington
  • Paragon
  • Future Mortgages
  • High Street Home Loans
  • Redstone
  • DB Mortgages
  • Money Partners
  • Lapithus
  • Pink Home Loans
  • Southern Pacific
  • Swift First
  • The Mortgage Business
  • Interbay Limited
  • Victoria Home Loans
  • UCB Home Loans
  • Blemain Finance
  • Cedar Holding
  • City Mortgage Corporation
  • Endeavour
  • First Plus (Part of Barclays)
  • Future
  • GE Money (multiple group companies)
  • Household Mortgage Corporation
  • I Group
  • J&J Securities
  • Kensington Personal Loans
  • Lancashire Mortgage Corporation
  • London Personal Loans
  • Money Partners (Part of Kensington)
  • Nemo Personal Loans (Principality Building Society)
  • Norton Home Loans
  • Picture Financial
  • Prestige Finance (now part of one savings bank)
  • SPPL (Acenden)
  • Spring Finance
  • Swift Advances
  • White Label Loans
  • Paragon Personal Finance

What Are Secret Commissions?

So what does undisclosed fee mean? Undisclosed commissions, also known as secret or hidden fees, are payments made to brokers that clients are unaware of before taking out a loan. These can be made when the existence of commission fees within the purchase financial products are not disclosed.

Clients may encounter undisclosed commissions in the form of mis-sold Payment Protection Insurance (PPI), Mortgage Payment Protection Insurance (MPPI), or Personal Contract Purchase (PCP) without their knowledge.

Moreover, business owners also experience undisclosed commissions through mis-sold business energy deals where the energy broker’s fee is not outlined in the loan or finance agreement they signed, especially on long-term business energy contracts.


Many People Across The UK Are Owed Thousands. Reach Out To Us Today.

If you suspect you’re eligible for compensation due to undisclosed commissions, contact Sandstone Legal today.

As a forward-thinking law firm, we are committed to providing high-quality service and legal advice while minimising emotional and financial strain.

Our team strives to exceed clients’ expectations at every turn, so you can rely on us for assistance in navigating the hidden commission claims process.

With our no win, no fee basis offer, you can receive commission that you deserve without worrying about upfront costs or financial risk. Sandstone Legal assures you that your best interests are our top priority.

The Problem With Undisclosed Commissions

Secret commissions create significant ethical and legal concerns since they are considered

as a wrongful and fraudulent practice.When brokers receive undisclosed commission payments, they may prioritise their own financial gain over the best interests of their clients. This can lead to biased recommendations of products or services that offer higher commissions rather than those that truly suit the client’s needs.

Without transparency and full disclosure, clients are not given the information they need to make informed decisions about their finances and may unknowingly overpay on loans and mortgages.


Understanding Your Rights

As regulated by the Financial Conduct Authority (FCA), you have the rights to the following regarding commission payments from a lender or bank as a consumer:

Violations of these rights could lead to different types of claims and a variety of potential remedies, including refund of commission, compensation for damages, contract nullification, and regulatory action.


How to Identify Undisclosed Commissions in Your Agreement

There are telltale signs to undisclosed commissions in mortgage or loan documents, but you must be keen when reviewing agreements in order to spot them.

You must look for inconsistencies between the fees listed and those discussed verbally during negotiations. Scrutinise the agreement for any vague or ambiguous terms or if there are unexplained charges.

Additionally, you need to pay close attention to any mentions of third-party payments or incentives and compare the total cost of borrowing with industry standards to identify potential overcharges or hidden fees.

Look out for these signs that suggest you might have paid a commission without your knowledge include:

By being attentive to these indicators and carefully examining your documents, you can avoid falling victim to undisclosed commissions.


Secret Commission Claims Process

If you suspect an undisclosed commission in your mortgage, loan agreements, or business energy contract, you can take these steps to navigate the claim process:

  1. Gather relevant documentation, including loan agreements, statements, and any correspondence with the broker or lender.
  2. Assess eligibility based on criteria, such as lender, timing, and the nature of the undisclosed commissions.
  3. Submit a formal claim to the appropriate authority or institution, accompanied by an overview of the evidence.
  4. Provide any additional information or evidence as requested by the adjudicator.
  5. Await a response from the claims adjudicator or institution, and be prepared to engage in further dialogue if necessary.

Note that it’s important to have advice from a specialist or a solicitor throughout the process of claims for undisclosed commission cases to ensure accuracy, maximise chances of success, and navigate any legal complexities effectively.


Why Choose Sandstone Legal For Your Financial Mis-Selling Claims?

At Sandstone Legal, we’re here to help you navigate the complexities of financial mis-selling.

We understand how brokers can mislead clients about fees and recommend contracts that benefit them more than you. So we put you first by making sure our processes are easy to understand and aim for the best possible outcomes for you.

With years of experience, we’re dedicated to providing exceptional customer service and legal support. We offer a no-win, no-fee policy. We only get paid if we win your case, and our fees will come from your overall compensation amount.

So you can trust us to fight for your rights against brokers or providers and ensure that you receive the compensation you deserve without worrying about any upfront costs.

Whether we’re representing you in court to fight for your rights or negotiating to settle your undisclosed commission claim and improve your contract terms, you can trust that the Sandstone Legal team will diligently work on your behalf.


Frequently Asked Questions About Undisclosed Commission Claims

Secret commissions, whether fully or partially concealed, can constitute illegal actions. They may be deemed as bribes and are regarded as fraudulent practices, which was affirmed in the landmark case of Panama v India Rubber in 1875.


Plevin PPI claims are legitimate. This is affirmed by the court case of Plevin v Paragon Personal Finance.

Unlike traditional mis-selling claims, Plevin claims focus on the amount of commission charged within your policy rather than solely on whether the policy was mis-sold. If the commission exceeded 50% of the PPI policy, you have legitimate grounds to pursue a claim.

Don’t miss out on potentially reclaiming what’s rightfully yours. Learn more about Plevin claims and how to take action.


The deadline for making a PPI claim was in 2019, set by the FCA. Since then, compensation claims can only be pursued through court proceedings.

However, recent legal developments, such as Canada Square v Potter, have established exceptions to the deadline rule. In Potter’s case, the limitation period was postponed due to the defendant’s deliberate concealment of a secret commission.

This ruling suggests a potential resurgence in claims related to secret commissions in various financial products beyond PPI, giving people new opportunities to make a claim.

If your lender failed to disclose a high commission on your policy, you could be entitled to hidden commission compensation payment. The amount you’ll receive depends on the commission levels and the duration of your PPI policy.

If your complaint about PPI mis-selling is upheld, or if the firm agrees to compensate you, you’ll typically be restored to the financial position you would have been in without the PPI. This includes:

  • A refund of PPI premiums

  • Historic interest on those premiums, especially if they were added to a loan or credit card

  • Simple interest at a rate of 8% per annum, compensating you for the money you paid for the PPI

Tax is not withheld from PPI refunds themselves, so you won’t need to claim anything back on that front. However, statutory interest paid alongside PPI refunds may be subject to tax deductions.

The amount of tax deducted depends on the tax year in which the payment was received and your total taxable income for that year. Depending on these factors, you may be eligible for a tax refund.

Get In Touch With Our Specialists Today To See If You’re Eligible for Compensation

Making undisclosed commission claims is not as complicated as it seems, especially when you have a reliable law firm helping you out.


Ready to reclaim what’s rightfully yours? Our expert team is here to guide you every step of the way and ensure you get the compensation you deserve. Don’t wait any longer, get in touch with a member of our team today for a free consultation to start your claim process!

Reach out to Sandstone Legal today by filling out the form below.

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